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FREQUENTLY ASKED QUESTIONS

Here we have assembled a selection of frequently asked questions.

  • ►  QUESTIONS REGARDING THE HAVESTON STRAP

    HOW DO I KNOW IF MY WATCH IS COMPATIBLE?

    Currently, our straps are designed for 20mm lug width watches, with other sizes to follow soon. To discover your lug width, simply measure the distance between the lugs (horn like tabs protruding from the watch case).

     

     

    HOW DO I INSTALL MY STRAP?

     

    MY STRAP IS SHOWING SIGNS OF WEAR, IS THIS NORMAL?

    Like all fabrics, your strap will show signs of wear. Areas such as the holes and border can start to fray with use. To regulate this, carefully run a flame over there areas to melt and reseal them.

     

     

    HOW DO I LOOK AFTER MY STRAP?

    In addition to regulating signs of fraying, you can use a soft wet cloth to surface clean your band and uncrease it.

     

  • ►  QUESTIONS REGARDING SHIPPING AND DELIVERY

    DO YOU SHIP INTERNATIONALLY?

    Yes, we ship internationally for free.

     

    WHAT ABOUT TAXES AND CURRENCY RATES?

    The prices displayed on the website are adjusted for current exchange rates, and may change without notice. If Goods are being ordered from outside Haveston’ country of residence (UK), import duties and taxes may be incurred once your Goods reach their destination. Haveston is not responsible for these charges and we undertake to make no calculations or estimates in this regard.

     

    Please refer to the Terms & Conditions for more details

     

    WHAT IS THE SHIPPING COST?

    Shipping is free. Delivery times are as follows:

     

    USA:

    • 5-7 Business Days

     

    UNITED KINGDOM:

    • 1-2 Business Days

     

    EUROPE, REST OF WORLD:

    • 5-7 Business Days

     

    HOW LONG WILL MY ORDER TAKE TO ARRIVE?

    You can find the estimated shipping time in the answer above. Shipping information can also be found in the 'delivery' tab on each product page.

     

    Occasionally, there can be delays either on the UK side, or on your destination country side. We kindly ask for your patience and understanding in this situation.

     

    WILL MY ORDER HAVE A TRACKING NUMBER?

    Yes we ship using UK Mail tracked service, which includes a tracking number.

  • ►  QUESTIONS REGARDING AFTER SALES AND RETURNS

    WHAT HAPPENS IF MY ORDER BECOMES LOST?

    We can assist in tracking an order up until it leaves the UK. Once the order arrives within the destination country, we no longer have control or responsibility of it. Please enquire with the delivery service within your country to further track the order.

     

    HOW DO I RETURN MY ORDER?

     

    INCORRECT ITEMS:

    If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 10 days to arrange a return. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued within 72 hours of receipt of the returned Goods.

     

    FAULTY ITEMS:

     

    If any Goods develop faults that are clearly caused by a manufacturing or production issues, you are entitled to a repair or replacement. This is relative to the recommended care and use tips.

     

    MY ORDER WAS DAMAGED IN TRANSIT?

     

    I HAVE CHANGED MY MIND OR ORDERED THE WRONG ITEM?

     

    If the items have been opened, or any parts are missing from the returned product, Haveston reserves the right to make a proportionate deduction from any money owed to you.  In any event, the item must be in unused condition. A watch band is considered used once it has had a watch mounted onto it. Please note that you are responsible for paying the shipment costs in full if Goods are returned for this reason. A stocking fee may be deducted by Haveston from any payments due to you.

     

     

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