FREE SHIPPING ON ALL ORDERS
FREQUENTLY ASKED QUESTIONS
Here we have assembled a selection of frequently asked questions.
► QUESTIONS REGARDING THE HAVESTON STRAP
HOW DO I KNOW IF MY WATCH IS COMPATIBLE?
Currently, our straps are designed for 20mm lug width watches, with other sizes to follow soon. To discover your lug width, simply measure the distance between the lugs (horn like tabs protruding from the watch case).
Click here to view a more detailed pictorial guide
HOW DO I INSTALL MY STRAP?
Click here to view a step by step picture guide to installing your band.
MY STRAP IS SHOWING SIGNS OF WEAR, IS THIS NORMAL?
Like all fabrics, your strap will show signs of wear. Areas such as the holes and border can start to fray with use. To regulate this, carefully run a flame over there areas to melt and reseal them.
Click here for more care tips
HOW DO I LOOK AFTER MY STRAP?
In addition to regulating signs of fraying, you can use a soft wet cloth to surface clean your band and uncrease it.
Click here for more care tips
► QUESTIONS REGARDING SHIPPING AND DELIVERY
DO YOU SHIP INTERNATIONALLY?
Yes, we ship internationally for free.
WHAT ABOUT TAXES AND CURRENCY RATES?
The prices displayed on the website are adjusted for current exchange rates, and may change without notice. If Goods are being ordered from outside Haveston’ country of residence (UK), import duties and taxes may be incurred once your Goods reach their destination. Haveston is not responsible for these charges and we undertake to make no calculations or estimates in this regard.
Please refer to the Terms & Conditions for more details
WHAT IS THE SHIPPING COST?
Shipping is free. Delivery times are as follows:
EUROPE, REST OF WORLD:
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
You can find the estimated shipping time in the answer above. Shipping information can also be found in the 'delivery' tab on each product page.
Occasionally, there can be delays either on the UK side, or on your destination country side. We kindly ask for your patience and understanding in this situation.
WILL MY ORDER HAVE A TRACKING NUMBER?
Yes we ship using UK Mail tracked service, which includes a tracking number.
► QUESTIONS REGARDING AFTER SALES AND RETURNS
WHAT HAPPENS IF MY ORDER BECOMES LOST?
We can assist in tracking an order up until it leaves the UK. Once the order arrives within the destination country, we no longer have control or responsibility of it. Please enquire with the delivery service within your country to further track the order.
HOW DO I RETURN MY ORDER?
If you receive Goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 10 days to arrange a return. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued within 72 hours of receipt of the returned Goods.
If any Goods you have purchased have faults when they are delivered to you, you should contact firstname.lastname@example.org within 7 days to arrange a return. Goods must be returned with all packaging and documentation in original condition. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
If any Goods develop faults that are clearly caused by a manufacturing or production issues, you are entitled to a repair or replacement. This is relative to the recommended care and use tips.
MY ORDER WAS DAMAGED IN TRANSIT?
If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to email@example.com within 7 days and arrange a return. Upon receipt of the returned Goods, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
I HAVE CHANGED MY MIND OR ORDERED THE WRONG ITEM?
If the Goods have been dispatched or have reached you, but you have changed your mind, contact firstname.lastname@example.org within 7 days of receipt to arrange a return. Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on the part of Haveston.
If the items have been opened, or any parts are missing from the returned product, Haveston reserves the right to make a proportionate deduction from any money owed to you. In any event, the item must be in unused condition. A watch band is considered used once it has had a watch mounted onto it. Please note that you are responsible for paying the shipment costs in full if Goods are returned for this reason. A stocking fee may be deducted by Haveston from any payments due to you.
If you wish to return Goods to Haveston for any of the above reasons, then please contact us at: email@example.com
Under no circumstances should any goods be returned to us before first contacting us at firstname.lastname@example.org to confirm return arrangements and return address details.